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Independent Appeals Reviewer

An external Independent Reviewer, Professor Russel Griggs monitors and scrutinises the appeals process.

He will produce quarterly and annual reports on the overall effectiveness of the banks’ appeals process and is supported by a team of independent auditors. Professor Griggs with his audit team conduct on-site and off-site monitoring of the banks’ appeal process throughout the year, as they determine and fully track the banks processes and work with the individual banks on improvements to their processes.

See Russel Griggs latest report here>>